Policy

Absence Policy

Candidates who are late or absent from an exam may submit an excused absence via the Credenita Platform within fourteen (14) calendar days of the exam date for the following reasons:

• Illness of yourself or a member of your household 
• Death in the family 
• Disabling traffic accident 
• Court appearance or jury duty 
• Military duty 

Your request must include documentation or verification for the cause of the absence. For example, if you are absent because of jury duty, you must upload a copy of the court notice. In the case of illness, verification from a medical provider must be included in your request. Please note, a request takes approximately 3-5 calendar days to review. The decision of Credentia to approve or deny the excused absence will be final.

Lateness

If you are late for your scheduled examination, or do not bring all your required items (see What to Bring), you will NOT be allowed to test, and your examination fee will NOT be returned.

Weather Emergencies

The test will be delayed or canceled only in emergencies. If bad weather or a natural disaster closesthe testsite or makesit unsafe, the test will be delayed or canceled. If this happens, you’ll be contacted by phone and email with change details.