Grievance Process

Each candidate has a right to file a grievance to complain or contest the result of their Medication Assistant Exam. Credentia will follow up on each grievance within ten (10) calendar days of receipt of the candidate grievance application. 

Examples of grievances include poor directions resulting in lateness, problems with site equipment, layout of exam delivery, or use of nonstandard equipment. 

• Grievance applications must be submitted through the Credentia platform. You must provide as much detail as possible. The grievance must be submitted within thirty (30) days of your exam date.
• After Credentia has received your grievance, you will receive an acknowledgement of your request, and your request will be investigated. For grievances, the result of the investigation will be sent to you within thirty (30) days of form submittal. 

For details on how to submit an grievance, visit www.credentia.com/ and click on “Grievances” in the Resources section of the webpage.